Refund policy

We strive to ensure your satisfaction with every purchase made from us. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy. Please read the following terms carefully:

1. Returns are accepted within 14 days of the delivery date.

2. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

3. You are responsible for covering the shipping costs associated with returning the item.

4. Please contact our customer service team at roxavenue.capital_tun@yahoo.com to initiate the return process. Our team will provide you with further instructions on how to return the item.

5. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed.

6. Please note that shipping costs are non-refundable.

7. We are not responsible for any items lost or damaged during the return shipping process. We recommend using a trackable shipping service.

8. If you have any questions or concerns regarding our return policy, please contact us at roxavenue.capital_tun@yahoo.com for assistance.

By initiating a return, you agree to comply with the terms outlined in this return policy.

SC ROXAVENUE SRL reserves the right to amend or update this return policy at any time without prior notice.